--- title: "Auto-acknowledgements" slug: "auto-acknowledgements" description: "Learn about Auto-acknowledgements in the Kentik portal, including how to manage alerts and set durations for automatic acknowledgment." updated: 2026-04-06T15:55:26Z published: 2026-04-06T15:55:26Z --- > ## Documentation Index > Fetch the complete documentation index at: https://kb.kentik.com/llms.txt > Use this file to discover all available pages before exploring further. # Auto-acknowledgements This article discusses **Auto-acknowledgements** in the Kentik portal. ![](https://cdn.us.document360.io/082e25b5-afce-42d4-8f47-70bd3f1d02b7/Images/Documentation/image(583).png) *The Auto-acknowledgments page.* ## About Auto-acknowledgement Acknowledging an alert indicates to other users that you are aware of that alert. With auto-acknowledgement, you can set a duration for which all subsequent instances of a given alert (triggered by a given policy threshold and based on the same key) will be acknowledged automatically. During this duration, the [**Ack State**](/v1/docs/alerting#ack-state) of the alert will be indicated as "Auto-acked" in all locations where **Ack state** is displayed, and the alert will be listed on the [**Auto-acknowledgements Page**](/v1/docs/auto-acknowledgements#autoacknowledgements-page). The duration for auto-acknowledgement is set in the [**Acknowledge Alert Dialog**](/v1/docs/alerting#acknowledge-alert-dialog) when you [**Auto-acknowledge an Alert**](/v1/docs/manage-alerts#autoacknowledge-an-alert). The minimum duration is one hour; the maximum is seven days for member-level users or one year for admin-level users. This duration can be changed on the Auto-acknowledgements page. ## Auto-acknowledgements Page The Auto-acknowledgements (Auto-acks) page is covered in the following topics. ### Auto-acks Access To access the Auto-acknowledgements (Auto-acks) page, from the portal’s main menu, either: - Hover over **Settings** to view the **Settings** submenu, then select **Auto-acknowledgements**, or - Click **Settings** to open the Settings page, then click **Auto-acknowledgements** (under Alerting). ### Auto-acks Page UI The Auto-acknowledgements (Auto-acks) page has the following UI elements: - **Breadcrumbs** (on subnav): An indicator of your current location within the Kentik portal. - **Favorite**: A star to the left of the page title that allows you to add this page to the [**Favorites Tab**](/v1/docs/portal-overview#portal-search-tabs) of the [**Portal Search**](/v1/docs/portal-overview#portal-search). - **Auto-ack list**: A table listing all auto-acks (current and expired) within your organization (see [**Auto-ack List**](/v1/docs/auto-acknowledgements#autoack-list)). ### Auto-ack List The rows of the **Auto-ack** list each represent an alert for which a user in your organization has created an auto-acknowledgement (auto-ack). The list can be sorted (ascending or descending) by clicking the headings of the table's **Policy**, **Expires**, or **Created by** columns. The list provides the following information and actions for each auto-acknowledgement: - **Matching**: The type and conditions (dimension/value pairs) that triggered the original alert from which the auto-ack was created (i.e. the policy dimensions for a threshold alert, or the status for an NMS alert). - **Comment**: The comment, if any, entered for the auto-ack when it was created. The user who added the comment will see the following buttons below it: - Edit: A button that allows you to edit the comment. - Remove: A button that opens a confirmation dialog in which you can remove the comment. Once you remove a comment, you can't add another to the same auto-ack. > [!NOTE] > **Note**: Changing a comment in the Auto-ack list will not affect the alert's comments in the [**Alert Details Drawer**](/v1/docs/alerting#alert-details-drawer) or the [**Alert Details Page Sidebar**](/v1/docs/alerting#alert-details-page-sidebar). - **Policy**: The policy of the alert from which the auto-ack was created. Click the link to go to the alert’s **Edit********Policy** page. - **Expires**: The date-time of the end of the auto-acknowledgment duration for this alert, which displays in red if the date-time is in the past. Beneath the date-time is one of the following: - The remaining duration, in parentheses (if the auto-ack is active); - How long ago the auto-acked expired (if past). - **Created by**: The user who created the auto-ack. - **Edit** (pencil icon): A button that opens the Edit Auto-acknowledgment dialog (see [**Edit Auto-ack Dialog**](/v1/docs/auto-acknowledgements#edit-autoack-dialog)), where any user in your organization can specify a different ending date-time. - **Remove** (trash icon): A button that opens a confirmation dialog that allows you to delete the auto-ack. ## Edit Auto-ack Dialog The Edit Auto-acknowledgement dialog enables you to change the date-time at which an auto-acknowledgement (auto-ack) will expire. Accessed by clicking the **Edit** button at the right of each row in the **Auto-ack** list, the dialog contains the following UI elements: - ![Editing auto-acknowledgement expiration date in a user interface calendar view.](https://cdn.us.document360.io/082e25b5-afce-42d4-8f47-70bd3f1d02b7/Images/Documentation/AAK-edit-auto-ack.png)**Cancel**: A button, **X** at top right or **Cancel** at bottom,that closes the dialog without changing the expiration date-time of the auto-acknowledgement. - **Auto-acknowledgement expires**: A field that shows the 24-hour date-time at which the auto-acknowledgement is set to expire. Clicking the field will pop up a calendar: - To change the expiration date, edit the field or select a new date from the calendar. - To change the time, edit the field. - **Expiry notification** (only when the date-time is past): An orange box that tells you that the expiry date is in the past. - **Save**: A button that saves your changes and exits the dialog. > [!NOTE] > **Notes**: > > - Member-level users can set an auto-ack to a maximum of seven days in the future. Admin-level users can set an auto-ack of up to one year. > - If you enter a date-time that's already passed the change will not be saved and an error message will be shown when the dialog is closed. ## Manage Auto-acks Once an auto-acknowledgement is created (see [**Auto-acknowledge an Alert**](/v1/docs/manage-alerts#autoacknowledge-an-alert)) you can perform the following tasks on the [**Auto-acknowledgements Page**](/v1/docs/auto-acknowledgements#autoacknowledgements-page)**.** ### Edit an Auto-ack You can edit or remove an auto-ack’s comments or adjust its expiration date-time from the [**Auto-acknowledgements Page**](/v1/docs/auto-acknowledgements#autoacknowledgements-page), which you can access from the **Settings** submenu of the portal’s main menu (see [**Portal Main Menu**](/v1/docs/portal-overview#portal-main-menu)). > [!NOTE] > **Note:** You cannot edit the conditions that will trigger an auto-acknowledged alert. #### Edit a Comment To edit an auto-ack’s comment: 1. In the **Auto-ack** list on the Auto-acknowledgements page, find the auto-ack comment that you’d like to modify, then click**Edit**. 2. In the now-editable **Comment** field, make the necessary changes. 3. Click the **Save** button. > [!NOTE] > **Note**: Only the user who added the auto-ack’s comment can edit it. #### Remove a Comment To remove an auto-ack’s comment: 1. In the **Auto-ack** list on the Auto-acknowledgements page, find the auto-ack comment that you’d like to remove, then click **Remove**. 2. In the confirmation dialog, click **Remove**. The Comment column for the auto-ack will now display two dashes in place of the removed comment. > [!NOTE] > **Notes**: > > - Only the user who added the comment can remove it. > - Once an auto-ack’s comment is removed, you cannot add another comment. #### Reset Auto-ack End Date To change the expiry of an auto-acknowledgement: 1. In the **Auto-ack** list on the Auto-acknowledgements page, find the auto-ack whose expiry date you’d like to modify, then click the **Edit** button (far right of the row). The [**Edit Auto-ack Dialog**](/v1/docs/auto-acknowledgements#edit-autoack-dialog) will open. 2. Click the **Auto-acknowledgement expires** field to display a popup calendar from which you can set the duration for the auto-ack. > [!NOTE] > **Note**: Member-level users can set the duration to a maximum of seven days in the future and admin-level users can set the duration for up to one year (365 days). 3. Click the **Save** button to save the auto-ack and close the dialog. ### Remove an Auto-ack To remove an auto-acknowledgement (auto-ack) from the**Auto-Ack** list: 1. In the **Auto-ack** list on the Auto-acknowledgements page, find the auto-ack you’d like to remove. 2. Click the **Remove** button. 3. Click the **Remove** button in the resulting confirmation popup. The auto-ack will be permanently removed from your organization.