---
title: "Device Status"
slug: "device-status"
description: "Manage and troubleshoot device settings with the Kentik Device Status page. Identify issues and ensure optimal device configuration effortlessly."
tags: ["Device Status", "Device Configuration", "Kentik Portal"]
updated: 2025-07-27T01:35:35Z
published: 2025-07-27T01:35:35Z
canonical: "kb.kentik.com/device-status"
---

> ## Documentation Index
> Fetch the complete documentation index at: https://kb.kentik.com/llms.txt
> Use this file to discover all available pages before exploring further.

# Device Status

This article discusses the Device Status page of the Kentik portal.

> [!NOTE]
> **Note:** For ongoing management of devices, or to add additional devices, access the [**Network Devices**](/v1/docs/network-devices) page from the **Settings** link on the main menu.

![](https://cdn.us.document360.io/082e25b5-afce-42d4-8f47-70bd3f1d02b7/Images/Documentation/image(560).png?sv=2026-02-06&spr=https&st=2026-11-06T20%3A31%3A13Z&se=2026-11-06T21%3A31%3A13Z&sr=c&sp=r&sig=gdOEPwDm7L3DCLZe66eSkSw39SU%2BukPUT%2BlmgCgZe04%3D)

*The Device Status page enables you to review and fix device settings.*

## About Device Status

The Device Status page is used to identify and correct issues with the settings or configuration of a device. The existence of these issues is indicated in a callout at the top of [**Network Explorer**](/v1/docs/network-explorer).

![A message about misconfigured devices from the Device Status page.](https://cdn.us.document360.io/082e25b5-afce-42d4-8f47-70bd3f1d02b7/Images/Documentation/NE-Review_devices_notice-85h672w.png?sv=2026-02-06&spr=https&st=2026-11-06T20%3A31%3A13Z&se=2026-11-06T21%3A31%3A13Z&sr=c&sp=r&sig=gdOEPwDm7L3DCLZe66eSkSw39SU%2BukPUT%2BlmgCgZe04%3D)

A message about misconfigured devices from the Device Status page.

## Device Status Page

The Device Status page of the Kentik portal helps you complete and correct issues related to device configuration. The page includes the following main sections:

- **Status list**: A list of cards that each show the number of devices in a given status. Click a card to view the list of devices with the corresponding status (see [**Device Statuses**](/v1/docs/device-status#device-statuses)).
- **Device list**: A list of all devices in the currently selected status.

> [!NOTE]
> **Note:** To access the page, see [**Using Device Status**](/v1/docs/device-status#using-device-status).

#### Device Statuses

A device can have one of four possible statuses:

- **Incomplete**: Devices for which the Flow and SNMP configurations made during the onboarding process have errors.

> [!NOTE]
> **Note**: This status applies only to devices added during your organization's onboarding process.
- **Never received flow**: Devices from which Kentik hasn’t received any flow data.
- **Stopped sending flow**: Devices from which Kentik previously received flow data but no longer does.
- **No interfaces**: Devices from which no interfaces have been registered with Kentik.

## Using Device Status

To view and correct issues with the setup or status of devices:

1. In the callout at the top of Network Explorer, click the **Review your devices** button, which takes you to the [**Device Status Page**](/v1/docs/device-status#device-status-page).
2. In the **Status List** at left, click a card with the status you’d like to view (see [**Device Statuses**](/v1/docs/device-status#device-statuses)).
3. In the display area at right you'll see a list of cards representing the devices in the status you chose. The card will contain a button, e.g., **Complete Device Configuration** or **Verify Device Configuration**. Click the button to open the [**Device Settings Dialog**](/v1/docs/network-devices#device-settings-dialog) and correct any issues for the device.

---

© 2014-25 Kentik