---
title: "How to Reset Your Password"
slug: "how-to-reset-your-password"
description: "Update your Kentik account credentials easily with our step-by-step guide for password resets, whether you're logged in or locked out."
tags: ["Password Reset", "Account Access", "User Profile"]
updated: 2026-04-23T16:55:14Z
published: 2026-04-23T16:55:14Z
canonical: "kb.kentik.com/how-to-reset-your-password"
---

> ## Documentation Index
> Fetch the complete documentation index at: https://kb.kentik.com/llms.txt
> Use this file to discover all available pages before exploring further.

# How to Reset Your Password

To update your credentials, follow the steps below based on whether you are currently logged in or locked out of your account.

### If You Forgot Your Password

If you cannot log in to the Kentik Portal, you can request a password reset link from the login screen:

1. Navigate to the [**Kentik Portal login page**](https://portal.kentik.com/).
2. Click the **Forgot Password?** link located below the login fields.
3. Enter the email address associated with your Kentik account and click **Submit**.
4. Check your inbox. You will receive an email containing a secure password reset link.

> [!NOTE]
> **Note:** For security purposes, this link expires in one hour. If you do not complete the process within an hour, you will need to request a new link.
5. Click the link in the email to open the Password Reset page.
6. Enter your new password, then click **Set Password** to confirm.

### If You Are Already Logged In

If you know your current password but want to change it:

1. In the Kentik Portal, click the User icon in the main navigation bar to open the account menu.
2. Choose **User Profile** to go to your [**User Profile**](/v1/docs/user-profile) page.
3. Select the **Authentication** tab.
4. In the Password pane, click **Reset Password**.
5. You will receive a password reset message at your associated email address. Follow the link in the email to complete the password reset process.