The following updates were released to the Kentik platform for Alerting during August 2026.
Features
- Alert chart resolution and Edit Policy shortcut: Alert charts now select an appropriate resolution automatically, and an "Edit Policy" link was added to the alert sidebar for faster access to policy settings.
- Agent health policy warnings: Kentik now displays a banner when your organization has synthetic or universal agents but no alert policy covering agent health or agent capability health.
- ServiceNow integration for Australia: An Australia-specific version of the ServiceNow integration package is now available, along with troubleshooting guidance for missing flow conditions and fields after import.
- Clearer integration setup guidance: Documentation for the Jira alert-deduplication webhook now shows a concrete authorization header example, and the ServiceNow integration docs explain that all actions run under a single configured Kentik credential, recommending a dedicated least-privilege account.
Bug Fixes
- Disabling toggle-mode policies: Toggle-mode alerting policies now correctly clear activation and clearance delays when disabled, which previously could resurrect stale rule delays.
- Alerting page filter crashes: Fixed crashes on the Alerting page caused by non-array values passed to the application and severity filters.
- Policy condition crash: Editing an NMS alert policy condition no longer crashes when the selected metric is null.
- Juniper BGP session alerts: BGP session-state alerts on Juniper devices now trigger reliably when a session flaps; unstable peer indexing previously prevented them from firing. Existing alerts clear and re-key on deploy.