To update your credentials, follow the steps below based on whether you are currently logged in or locked out of your account.
If You Forgot Your Password
If you cannot log in to the Kentik Portal, you can request a password reset link from the login screen:
Navigate to the Kentik Portal login page.
Click the Forgot Password? link located below the login fields.
Enter the email address associated with your Kentik account and click Submit.
Check your inbox. You will receive an email containing a secure password reset link.
Note: For security purposes, this link expires in one hour. If you do not complete the process within an hour, you will need to request a new link.
Click the link in the email to open the Password Reset page.
Enter your new password, then click Set Password to confirm.
If You Are Already Logged In
If you know your current password but want to change it:
In the Kentik Portal, click the User icon in the main navigation bar to open the account menu.
Choose User Profile to go to your User Profile page.
Select the Authentication tab.
In the Password pane, click Reset Password.
You will receive a password reset message at your associated email address. Follow the link in the email to complete the password reset process.